COVID-19 SHIPPING UPDATE
We're still shipping! Please note there may be some small localized delays within certain USPS distribution centers as a result of COVID-19. This should not affect the vast majority of deliveries, and where it does, it will only delay things for a few days - but we are pushing them as much as we can where this is the case.
To view our full shipping policy click here.
ORDER PROCESS & SHIPPING DETAILS
Yes! We offer free worldwide shipping!
You can see our full shipping policy and what options we have available for you in your country here.
Our order process is easy! Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address.
A shipping confirmation email should follow after 1 business day.
Please feel free to e-mail the customer service team on email@example.com if further assistance is required at any point.
Orders are usually shipped out within two business day of them being placed. Within the US shipping times are between 3 - 7 business days and DO NOT require a signature.
You can see all of our shipping options worldwide right here.
Yes! We provide tracking information for all orders. You will receive an email update once an order is placed, and a shipping confirmation with the tracking details within two business day.
Please contact our team on firstname.lastname@example.org if you happen to run in to any problems.
Please let us know as soon as possible if you have had a change of mind so that we can accommodate your request. In this situation you should e-mail us on email@example.com with your details and leave the rest to us!
Didamoda cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.
Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Not only is our website encrypted with an SSL certificate, but payments are made through PayPal, the most secure online payment system. In addition, we are gradually opening credit card and debit card payment channels.
US customers can expect to have their timepiece within 3 – 7 business days. However, if after this period you still have not received your item, then do not hesitate to get in touch with our friendly customer service team via email on firstname.lastname@example.org who will be happy to resolve this issue.
Please be patient with international orders as they will inevitably take longer to get to you. If for some reason your tracking link is not working or it is showing as delivered, please get in contact with either the courier or ourselves and we would be happy to find out what has happened.
RETURNS & 30 DAY MONEY BACK GUARANTEE
Our return/exchange policy is valid 30 days from receipt of the item. Orders returned after this date will not be refunded or exchanged and may be returned to the customer at their cost. The item does not necessarily have to arrive back to us within 30 days, it simply must have been sent (with proof of postage).
Please see all details of our return and refund policy here.
We're so sorry! We have a very stringent quality control process but unfortunately, on very rare occasions, errors may slip through or items may be damaged in transit.
If you've received a product that is defective or has been damaged you must let us know within 7 days. We will always try to resolve the issue as quickly as possible - so the sooner you act, the quicker we can find a resolution. If you let us know after the 7 day period we reserve the right to refuse credit or exchange.
CARE & WARRANTY
Please keep away from dust, fire sources and places with high temperature and humidity, and use it according to the waterproof level of the watch itself.
Please see all details of our care policy here.
Yes! All watches purchased on Didamoda website have a limited warranty time.
PEACOCK: 2 years
ATOWAK: 2 years
OLTO-8: 2 years
HNATUY: 1 year
LANKZET: 1 year
Please see all details of our warranty policy here.
For instructions on your timepiece please view our dedicated page here.